Whether it’s education, sports, or business, we need to know how well we’re doing. We need to be able to measure performance. These measurements typically consist of two elements: first, the metric, ...

Banks that have more than $50 billion of assets but are smaller than the megabanks scored the lowest on customer satisfaction, according to the American Customer Satisfaction Index's 2026 finance ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--American Customer Satisfaction Index: The American Customer Satisfaction Index was developed at the University of Michigan by a prominent group of scientists under ...

TROY, Mich.: 27 March 2025 — In an uncertain economic environment in which overall consumer financial health, 1 total deposits, annual household income and total investments are declining, retail bank ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--In addition to the government shutdown, economic data blackouts, and volatile tariff rate changes, there is another, yet mostly unnoticed, threat to the very ...

SAN JOSE, Calif., May 22, 2025 (GLOBE NEWSWIRE) -- Leading semiconductor test equipment supplier Advantest Corporation (TSE: 6857) today announced it has once again received top ratings in the 2025 ...