Airlines are investing in premium seats, lounges, and credit cards, but confusing policies, chatbots, and poor service are ...

You can no longer text message with Delta's customer service agents, as the airline pushes travelers into its AI "Concierge" ...

TORONTO, February 24, 2026--(BUSINESS WIRE)--Ada, the trusted AI-native customer experience company and creator of the Agentic Customer Experience (ACX) operating model, today announced it has been ...

The findings come as the airline industry prepares for another period of record growth. () Emplifi, an Autonomous Customer Experience Platform, has released The State of Airline Social Customer Care ...

Pegasus Airlines invests in Zingly.ai and launches voice AI for customer service, with a phased rollout covering common passenger requests through mid-2027.

When we outlined our CX trends for 2026, we talked about how autonomous service is replacing traditional customer service. Yes, our claim that the CSA (customer service agent) role is dead has a ...

Ryanair’s AI handles 120,000 customer chats a day across seven languages, resolving 80% of conversations without a human agent and breaking the airline industry’s usual link between passenger growth ...