Turn "being pleasant" into words and movements you can align on today. Includes a script and practice sheet.Shoken | AI Partner Minor (Nickname: Noah)A new staff member took a customer's order and ...

Is there anything more frustrating than calling a customer service line, being bounced around from robot to human and back again, and having to explain your issue every time someone new is on the line ...

Due to the growing number of channels available and younger consumers reaching adulthood, expectations for customer service have been changing. According to an October 2018 survey of US internet users ...

Customer service email may not attract as much attention as chatbots or AI-powered support tools, but it remains one of the most reliable channels organizations use to communicate with customers. For ...

I want to increase my repeat rate as a hairstylist. Three customer service scenarios to reflect on before considering a job changeIf you want to think about work that leads to repeat customers, try ...

Customer expectations continue to rise. Products should be more durable, easier to use, and less expensive. And the experience from the very start should be perfect. Unfortunately, all of this is not ...

Did you know that 32% of customers worldwide will quit doing business with a brand – even if they love it – because of just one bad experience? This statistic from a PwC survey is an eye-opener for ...

Artificial intelligence has gone mainstream. The term is now regularly appended to all manner of tools and technologies, even when it’s unclear exactly what role AI plays in delivering desired ...