The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

El Pollo Loco Holdings, Inc. LOCO is benefiting from expansion efforts, same-store sales growth and operational efficiencies. However, commodity inflation and concern regarding traffic remain woes for ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

Ashok Chandra, new MD and CEO of Punjab National Bank, emphasizes customer service, retail lending, and selective corporate ...

For service providers, budgeting isn’t just about keeping the lights on—it’s a strategic tool to drive growth and innovation.

It is an admitted fact by bankers themselves that they are struggling to mobilize deposits which has created a credit deposit mismatch and unless they reorient a new marketing strategy particularly ...

The meal delivery service is employing AI across the business, reducing costs, increasing efficiency, and boosting customer satisfaction.

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. The British are known for championing an orderly queue, but patience has its ...