Groysberg, Boris, and Ann Leamon. "Difficult Conversations and Dealing with Challenging Situations at Work: Managing Communication." Harvard Business School Case 416-034, December 2015.

Groysberg, Boris, and Ann Leamon. "Difficult Conversations and Dealing with Challenging Situations at Work: The Partner Who Didn't Take Part." Harvard Business School Case 416-033, December 2015.

Amy Gallo is the author of the HBR Guide to Dealing with Conflict and Getting Along: How to Work with Anyone (Even Difficult People). She is also a contributing editor at Harvard Business Review.