At a time when IT is supposed to be getting simpler, less complex and easier to manage, more people are calling help desks for assistance than ever before, according to a new study. That’s one of the ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Travelex recently joined HDI in order to enhance its IT Service Desk ...

Two years after leaving as CEO of the Colorado Springs-based Help Desk Institute in the wake of its sale, Peggy Libbey is building a similar local startup company to manage trade associations for high ...

COLORADO SPRINGS, Colo. -- To make training and certification faster, more convenient and less expensive than traditional training classes, the Help Desk Institute (HDI) has launched eUniversity, ...

Talking Shop: Boot camp offers insight for help desk staff Your email has been sent Review of the Help Desk Analyst Boot Camp training seminar Client support analyst Patricia Boone has been to many ...

According to a recent survey conducted by the Help Desk Institute (HDI), 86 percent of IT departments said they felt pressure to show value to the business. With that kind of pressure, IT needs to ...

The Help Desk Institute is an industry membership association that focuses on one specific aspect of call center life – customer support, mainly in the form of internal corporate help desks. Each year ...