Better together: AI, no-code, and the human workforce

In 2022, the AI boom took the world by storm, sparking up conversations about its impact on society and asking the burning ...
Reuters

Assembled Launches Support Orchestration: The First Platform to Intelligently Balance AI Agents with Human Workforce Management

SAN FRANCISCO, CA, August 21, 2025 (EZ Newswire) -- Assembled, opens new tab, the all-in-one platform trusted by the world's most discerning customer support teams, today unveiled its support ...
Diginomica

Agentic AI - a shift from ‘Shadow IT’ to ‘Shadow Workforce’

With the rise of cloud computing in the 2010s, we also witnessed the rise of "Shadow IT" – a term coined to describe technology purchases made by department heads, outside of IT oversight. Today, as ...
Computer Weekly

Firms must adopt skills-based strategy for human-AI workforce

Companies must shift from a traditional, credential-based view of their staff to a skills-based strategy to successfully integrate a new generation of artificial intelligence (AI) agents into their ...