The Casewise Visual Process Model for ITIL is a portfolio of fully mapped, visual business process models depicting all the guidance from each of the five new ITIL version 3 and eight ITIL version 2 ...

CA Inc. late last month brought out a package of software, services and training programs to help implement best practices for managing IT shops under the Information Technology Infrastructure Library ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

Half the battle with properly managing IT infrastructure and applications is adhering to best practices. The other half? Putting technology in place to automate, monitor and speed problem resolution.

ITIL® 2011, published on 29 July by official publisher TSO, responds to feedback from the community that reads, uses and trains from the guidance and recognises emerging trends such as cloud computing ...

20 candidates including 4 Emirati ladies achieve ITIL v3 Expert status Injazat Data Systems announced that it has recently concluded a successful comprehensive training program to upgrade its ...