What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

Mature IT Service Management (ITSM) is essential for strengthening state and local government service delivery and efficiency. Agencies often struggle with aging legacy systems, manual processes, and ...

Healthcare organizations this year have been tasked with managing an almost overnight shift to remote work, leaving IT leaders adopting new knowledge management strategies, according to Andrew Graf, ...

Salesforce is bringing agentic AI to IT service management (ITSM). The CRM giant is taking aim at competitors like ServiceNow with Agentforce IT Service, a new IT support suite that leverages ...

In 2006, the state of Utah started to consolidate its IT services under the newly formed Department of Technology Services (DTS). Since then, DTS has been working to provide better service to its ...

ManageEngine recognized for its completeness of vision and ability to execute This is the fifth Magic Quadrant recognition for ManageEngine in 2022 Download a complimentary copy of this report at mnge ...

In today’s digital landscape, organizations are facing increasing demands to do more with less, keeping expenditure at a minimum and efficient output at a maximum. In response, more and more ...

FrontRange Solutions – When it comes to times of change; whether new business, mergers & acquisitions or downsizing, maintaining customer focused Service Management can be a real challenge. Typically ...

Companies that do not or have no plans to provide access to social media tools in their IT service management architecture will be making "a big mistake", according to research firm Ovum. In a report ...

Our ITSM accelerators take our most demanded services and package them into a suite of four “easy to digest” and affordable offerings. The intent is to provide services that can Jumpstart an ITSM ...

The words, “Do unto others as you would have them do unto you” are of course taken from the Bible, but very similar sentiments are found in other religions, in Humanist teaching and in many ...