Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Earlier this week, Microsoft launched previews of Office 2016 for Windows ...

From the stigma of subscription services to the growth of free online alternatives, the decline in new customers coming to Office 365 in 2016 has many possible explanations. Recently I read a story ...

We recently asked businesses and schools using Google Apps to rate Google’s customer support, and found that it often falls short of being business-worthy. But Google is trying to change its ...

Google recently extended 24/7 phone support to all Google App customers—would Microsoft do the same? As of now, 90 percent of Office 365 customers get no phone support at all for technical problems.