The third software product in our series on open source help desk packages is Request Tracker from Best Practical, an open source software development company based in Somerville, Mass. For larger ...

The final item in our series on open source help desk packages is Information Resource Manager, or IRM. Like most of the other systems we’ve looked at, IRM is a Web-based application that provides ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Open source doesn't automatically translate into better paid support for customers. But it does offer a lot more options and aligns customers with vendors more tightly. Matt Asay is a veteran ...

How to deploy osTicket to serve your business as a powerful help desk system Your email has been sent If your business develops software and/or services, you probably ...

But is open source ready for such a transition? Understandably cautious organizations are raising questions regarding open source support, security and compatibility with existing systems and ...

Open-source software had a very good 2009, and all indications are 2010 is on track to be even better. Enterprises turned to open source to shave money in the economic downturn and are staying with it ...

SugarCRM on Wednesday introduced Sugar Network, a bundle of software, online training, and support for users of the open-source version of its CRM (customer relationship management) software. The ...