The CRM giant will pay $142 million for Jigsaw, a company with a database of 21 million professionals that has been created by fellow businesspeople. Lance Whitney is a freelance technology writer and ...

Millions of U.S. residents rely on personalized interactions with government for information regarding crucial services like healthcare, student loans, benefits and much more. In increasingly ...

Salesforce, a cloud-based software company launched its newest innovation – Salesforce Contact Center, which aims to turn company contact centers into transformed hubs of automated, intelligent and ...

Customer relationship management (CRM) software is designed to help businesses capture leads, communicate with customers and grow revenue. While some CRM platforms offer comprehensive solutions for ...

To say that Salesforce.com has scaled up in its 10 years as a software-as-a-service (SaaS) CRM software provider is an understatement. At its inception, the company was mostly geared toward the ...

Salesforce rolls out AI-powered workflows, contact center updates in Service Cloud Your email has been sent Salesforce on Thursday unveiled new AI-powered workflows and contact center updates in ...

Salesforce.com users can export Salesforce contact data using the Salesforce Reporting component which includes an Export feature that can create either an Excel (XLS) document or a Comma Separated ...

As detailed in a blog published today in conjunction with Google Cloud Next ’19 in San Francisco, Google Cloud is excited “to deliver the contact center of the future.” While that may seem a lofty ...

Though Salesforce does not directly support the importing of VCF files, also known as vCard files, you may be able to use an alternate method to upload your vCard contacts to your Salesforce contacts ...