Behind the drama of a missing car is a tangle of liability rules, insurance fine print, and corporate finger-pointing that ...

Q: I’m having a problem with a hotel’s valet parking service, and could use a little help. We recently stayed at the Mandarin Oriental in San Francisco. We valet parked our rental car and didn’t pick ...

Christopher Elliott, our new Travel Troubleshooter columnist, is the guy to turn to when your journey goes awry - when the rental car agency won't honor your reservation, when mysterious foreign ...