Zappos' failure to prevent a hacker from stealing the personal data of 24 million customers of the online shoe store has left the victims open to cyber-attacks on several fronts, experts say.

A Zappos employee recently had a customer service call that lasted 10 hours and 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas ...

says one customer. "I have high arches with arthritis but I still like my shoes to be cute. these fit the bill with current fashion, I think. No pain when I wear them." Buy from Zappos $150.00 Get ...

Zappos customers were very happy with these shoes. One claimed "there is nothing more comfortable than Hokas," before adding that they were pleased with the "great price" of the R ...

This holiday season, Zappos is harnessing shoppers’ love affair with their smartphones to make it easy to shop anywhere and anytime via customer service-driven services such as Ask Zappos and ...

Zappos.com has launched a mobile app for Android, allowing customers to shop its full catalog of handbags, shoes and clothes via their mobile devices. The company relied on customer feedback to ...

Frei, Frances X., and Annelena Lobb. "Zappos.com 2009: Clothing, Customer Service and Company Culture." Harvard Business School Teaching Plan 614-021, August 2013.

Zappos combines mobile with personal customer service for easy shopping This holiday season, Zappos is harnessing shoppers? love affairs with their smartphones to make it easy to shop anywhere and ...