Got customers? The best way to keep them (and, hopefully, attract new ones) is with a good customer relationship management (CRM) system. Step one, of course, is creating an account (if you don't ...

Zoho unveiled a significant upgrade to its on-demand CRM (customer relationship management) software on Thursday with new features including an overhauled user interface and an integration with ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. One man’s poison is another man’s medicine. Necessity is the mother ...