Are you ready for the latest hotel gimmick? It's giving you what you want. I know, it's revolutionary. But that's the surprising discovery Eric Stone recently made when he booked a room at a Holiday ...

Hilton's hotel room designs vary depending on the type of property. The company often creates models of the spaces on site to test them out well before guests arrive. Nearly all the furniture Hilton ...

Turns out that automatic mood lighting and motorized drapes do not make me a relaxed and happy traveler. And for the last time, I don’t want to download your app. By Amy Tara Koch At my boutique hotel ...

Tom Simon's strategy gets at the reality of hotel operations: Front desk staff wield considerable discretionary power over room assignments, but are rarely given the appreciation they deserve. Former ...