The success of in-store personalization experiences delivered by associates hinges on their mobile devices. If associates ...

In another sign that brands once again appreciate wholesale — and department stores — Macy’s is now selling an assortment from Abercrombie Kids as part of its back-to-school merchandising. The ...

Minimizing fuss, helping customers keep their holiday traditions alive and righting any problems that come up will be key ...

The transformation blueprint that Bath & Body Works laid out last November is going to take time, but “we’re delivering against that strategy, and we are exactly where we expect it to be at this stage ...

Advances in optimization are giving retailers new ways to revisit some of these difficult decision-making problems.

Checkout inside AI chats is still taking shape. Google’s UCP checkout is limited to “eligible U.S. retailers,” with features ...

The menswear retailer’s new space, which was developed using customer insights, features an area for consultations, fittings and personalized service.

The chief executive stepped down following the outdoor retailer’s go-private deal. Meanwhile, the agency has been focused on ...