Gov. Tina Kotek has asked the agency's new director for a review by Sept. 21 and a plan for improvements based on the review ...

Washington-DC DOT launches Airline Customer Service Dashboard by: Raquel Martin Posted: Sep 1, 2022 / 04:52 PM EDT Updated: Sep 1, 2022 / 04:53 PM EDT ...

Just before Labor Day, the U.S. Department of Transportation responded to a mountain of complaints by launching its Airline Customer Service Dashboard. The dashboard shows what the 10 major U.S ...

An internal audit of Columbia's capital projects is providing a way for the city to improve its best practices and management controls.

The Airline Customer Service Dashboard was created in reaction to a year filled with airline travel headaches. “It is a great day for the traveling public,” Carlos Monje, the under secretary ...

The Airline Customer Service Dashboard was created in reaction to a year filled with airline travel headaches. “It is a great day for the traveling public,” Carlos Monje, the under secretary ...

The Airline Customer Service Dashboard was created in reaction to a year filled with airline travel headaches. “It is a great day for the traveling public,” Carlos Monje, the under secretary ...

Focus on the customer experience. Strategic customer service focuses on what will work best for the customer. In some cases, that means making phone calls as short as possible.

The dashboard will be housed within the DOT's Aviation Consumer Protection website, DOT secretary Pete Buttigieg wrote in letters to the CEOs of U.S. airlines on Thursday.

This arms managers with the data they need to put their customer service resources where they are needed most in the moment in real time. But Zendesk is also giving customers the ability to share ...

Here's how strategic thinking, a focus beyond short-term operational metrics, and high expectations for technology can differentiate an exceptional customer service leader from an average one.