The new Customer Insights dashboards focus on brand affinity, customer migration, and loyalty insights, complementing the existing Market Insights tools. The combined platform aims to provide ...

Everyone still claims to value customer service, but as the average CEO tenure has shortened, executives have become more focused on delivering quick returns to shareholders and investors.

BOSTON, June 26, 2025 /PRNewswire/ -- LinkSquares, the leader in AI-powered contract lifecycle management (CLM) technology platform, today announced the launch of its Executive Insights Dashboard.

To meet this demand, Alpine Mar, a rapidly growing, modern-day accounting firm with a digital-first footprint, has unveiled an expanded service offering that now includes assurance services ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via your choice of calls, texts, or notifications in the My Verizon app.

Finastra, a global leader in financial services software, today announced key additions to its executive team. These strategic hires bolster the company’s ability to deliver innovative, ...

OpenAI open sourced a new Customer Service Agent framework — learn more about its growing enterprise strategy Carl Franzen @carlfranzen June 18, 2025 3:30 PM ...