Here's how strategic thinking, a focus beyond short-term operational metrics, and high expectations for technology can differentiate an exceptional customer service leader from an average one.

Focus on the customer experience. Strategic customer service focuses on what will work best for the customer. In some cases, that means making phone calls as short as possible.

This arms managers with the data they need to put their customer service resources where they are needed most in the moment in real time. But Zendesk is also giving customers the ability to share ...

An internal audit of Columbia's capital projects is providing a way for the city to improve its best practices and management controls.

Gov. Tina Kotek has asked the agency's new director for a review by Sept. 21 and a plan for improvements based on the review ...

The Airline Customer Service Dashboard was created in reaction to a year filled with airline travel headaches. “It is a great day for the traveling public,” Carlos Monje, the under secretary ...

Just before Labor Day, the U.S. Department of Transportation responded to a mountain of complaints by launching its Airline Customer Service Dashboard. The dashboard shows what the 10 major U.S ...

Sometimes, bad customer service is the result of a poorly implemented support strategy — such as when customers wade through a series of questions before receiving any help.

The Airline Customer Service Dashboard was created in reaction to a year filled with airline travel headaches. “It is a great day for the traveling public,” Carlos Monje, the under secretary ...

Washington-DC DOT launches Airline Customer Service Dashboard by: Raquel Martin Posted: Sep 1, 2022 / 04:52 PM EDT Updated: Sep 1, 2022 / 04:53 PM EDT ...

The Airline Customer Service Dashboard was created in reaction to a year filled with airline travel headaches. “It is a great day for the traveling public,” Carlos Monje, the under secretary ...