Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of agent development, continuous improvement, and customer satisfaction.

AI-powered onboarding and training systems can improve employee training, but companies must do their due diligence before ...

Getting employees into that stance is a process that requires training and leadership, and it’s one Demaree believes in as an ...

A Target representative about the 'rule' gaining viral attention on social media is normal customer service training.

New training offerings and SMS feedback capabilities mark the company's biggest modernization push in a decade, launching ...

Ultimate Toy's Scott Gray shares luxury service strategies retail dealers can adopt to improve customer experience and loyalty.

Overview AI transformation is a strategic, organization-wide process, not just a technology upgrade.Successful adoption ...

The participants, known locally as Mama Lishe and Baba Lishe, underwent a four-day course delivered by Sido and Stanbic ...

The Orleans County DMV is set to close on Wednesday, Dec. 3, and will have limited hours on some Wednesdays because of staff ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

The ultimate football gift is now up to 70% off in a massive UK sale. Shoppers can pick up the professional-grade FPRO ...