A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

This survey highlights a growing trust in word-of-mouth, a preference for fresh feedback, and the critical role of owner ...

Behavior-tracking software firm Amplitude Inc. today said it has completed the integration of the personalized user ...

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

The Mississippi State Department of Health is finalizing a report on the Reedtown Water Association. The system has been ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service ...

Guides and Surveys allow teams to activate in-product guidance based on rich customer insights. From growth teams striving to personalize every user engagement to marketing teams optimizing in-product ...

Retail’s AI reinvention is underway. The winners will be those who invest responsibly in the technology, while also ...

SAP made one of the most heavily promoted news announcements in recent history. But why SAP Business Data Cloud, and why now?

Atlanta’s nightlife scene creates nearly $5.1 billion of annual revenue and supports at least 41,000 jobs, with a total ...

A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid ...