What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

Salesforce is bringing agentic AI to IT service management (ITSM). The CRM giant is taking aim at competitors like ServiceNow with Agentforce IT Service, a new IT support suite that leverages ...

Mature IT Service Management (ITSM) is essential for strengthening state and local government service delivery and efficiency. Agencies often struggle with aging legacy systems, manual processes, and ...

In 2006, the state of Utah started to consolidate its IT services under the newly formed Department of Technology Services (DTS). Since then, DTS has been working to provide better service to its ...

Healthcare organizations this year have been tasked with managing an almost overnight shift to remote work, leaving IT leaders adopting new knowledge management strategies, according to Andrew Graf, ...

Looking ahead, Mr. Mahadu Vinayak Kurkute envisions IT Service Management as a forward-thinking, intelligence-driven discipline that proactively anticipates the needs of organizations. By harnessing ...

After a rollercoaster ride in IT investment over the past few years, many organisations are beginning to look at how they use information technology in a more strategic manner. Most critical business ...

As Apple gains more market share, more end users are experiencing the level of IT support provided by the Genius Bar that Apple has set up in its retail stores. Unfortunately, for many IT ...

In today’s digital landscape, organizations are facing increasing demands to do more with less, keeping expenditure at a minimum and efficient output at a maximum. In response, more and more ...

Our ITSM accelerators take our most demanded services and package them into a suite of four “easy to digest” and affordable offerings. The intent is to provide services that can Jumpstart an ITSM ...

The words, “Do unto others as you would have them do unto you” are of course taken from the Bible, but very similar sentiments are found in other religions, in Humanist teaching and in many ...