Martin Lindsay had a bold vision to reimagine the Commonwealth Bank of Australia’s contact center architecture using an approach that did not yet exist. As Executive General Manager of Customer ...

Microsoft has recently introduced its AI assistant, Copilot, across applications including Microsoft 365, Dynamics 365, and the Power Platform. These new AI capabilities are set to help organisations ...

The pain caused by disjointed applications in customer service organization has led managers to call for more complete solutions, according to Microsoft’s research. And while most organizations still ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

Microsoft was named a leader in The Forrester Wave: Customer Service Solutions, Q1 2026 report, alongside Oracle and Salesforce. The company differentiates itself by combining productivity tools, ...

Microsoft Corp. is teaming up with Be My Eyes, an app for blind and low-vision people, to make it easier for them to access the company’s customer service. Founded in 2015, Be My Eyes connects blind ...

Microsoft laid off more than 1,000 employees over the past week, primarily in customer service and sales roles, people familiar with the changes told Insider. The cuts go beyond the 10,000 layoffs ...