Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

When an AI agent joins forces with a human customer experience representative, the real-time results are impressive.

New policies aimed to curb a constant tardy issue as part of revising the attendance policy are one step from implementation.

School administrators say the strict policy this school year has led to improved student achievement and well-being.

COLUMBUS – The Ohio Justice & Policy Center (OJPC) has filed a civil rights lawsuit against senior members at the Ohio Department of Rehabilitation and Corrections (ODRC) for unlawfully screening the ...

A call center is a division of a business, or a third-party firm representing a business, that conducts inbound and outbound communication with prospects and customers. Small business owners often ...

Parking must be in accordance with College policy and the Town of Middlebury parking rules. Anyone with parking questions should email Public Safety at [email protected] and title the ...

1. This policy sets out UCL’s expectations on attendance. It is relevant to all taught students enrolled at UCL and all staff responsible for reviewing attendance. This includes, but is not limited to ...

Here’s the list of this year’s performers and when they’re scheduled to take center stage. There will be multiple food trucks in attendance at Gulf Coast Culture Festival. Here’s a list of ...

D.C. Critical Questions is produced by the Center for Strategic and International Studies (CSIS), a private, tax-exempt institution focusing on international public policy issues. Its research is ...

The Chicago Sky have endured a rough start to 2025—dropping their first three games as forward Angel Reese's shooting and advanced numbers have declined in a small sample size. However ...