US Senators introduce the "Keep Call Centers in America Act of 2025" to curb AI use and offshoring in customer service.

A new bipartisan bill, called the "Keep Call Centers in America Act of 2025," introduced by Sen. Gallego and Sen. Jim Justice ...

Lamont encouraged everyone to seek care at CT community health centers after Trump admin. banned funding from serving undocumented immigrants ...

The governor's office announced that the state would use emergency powers to seize land in the Everglades to create an immigrant detention center.

The recent floods in Texas have led to an outpouring of grief over the catastrophic loss of life and property. As the state grapples with the scale of devastation, attention turns to the ...

LOS ANGELES (KESQ) - Amid ongoing immigration enforcement activity, two City Council members today called on the Los Angeles Police Department to enact new policies requiring officers to verify ...

AI is transforming Indian call centers. What does it mean for workers? To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion ...

Ford's crosstown rival General Motors faced backlash in late 2022 for calling workers back into the office for three days a week. The company backed off the policy before implementing it in 2023.

Berlin-based Synthflow is targeting customer call centers with its conversational AI voice agents, and says it already has over 1,000 clients.

In all, the global call center industry is poised for a dramatic shift in the coming years, and the world will be on the line to hear about the results.

Japan should focus on enhancing its defense capabilities, not chasing spending goals, the ruling party’s policy chief said, following Trump administration calls for US allies to target higher ...