AI won’t fix customer experience if phone systems and CRM platforms don’t share real-time context. Integrating them first ...

Third-party recognition and repeat engagements underscore AXIS’s long-term advisory role across Pipedrive, PandaDoc, ...

Workbooks CRM is an impressive all-in-one solution that combines robust functionality with ease of use and affordability. Its ...

Gryphon ONE for Salesforce is built to mitigate compliance risk, accelerate sales productivity, and improve call outcomes directly inside Salesforce.

In addition to maintaining communication with tenants, managing leases, and coordinating maintenance, Property Managers also ...

Gemini Enterprise for Customer Experience is an agentic solution to bring shopping and customer service together.

His three-panel comic strip was published in more than 2,000 newspapers, only to fade from view after Mr. Adams made racist ...

GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), today ...

Let’s face it: "Regulatory Update" is a phrase that usually sends marketers sprinting for the nearest espresso machine. We like the creative stuff. The "big ideas." The high-octane campaigns that turn ...

PZZA rolls out AI-powered omnichannel ordering with Google Cloud, unifying voice and text to boost speed, accuracy and ...

The pressure is on modern sales teams to reach more prospects with fewer resources as buyer expectations rise and response ...

I’ve been writing and editing technology articles for more than seven years, most recently as part of PCMag's software team. I am responsible for content in the AI, financial, graphic design, ...