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Strategic acquisition of Argentina-based contact center provider strengthens PEAK's Latin American presence and expands its bilingual customer experience capabilities.

Wipro's "Americas 1" unit dipped 2.1% sequentially. It sets up a test for Mexico, its primary nearshore hub: is it a margin ...

A complicated tax system, restrictive labor laws, and high interest rates have raised the cost of doing business in Brazil.

BPOs can assess new recruits during the three-month training period and retain only those who meet their requirements. The ...

Private members' clubs come at a premium, but offer exclusive access to influential and wealthy circles. Are the network, ...

President Laura Fernández dismisses Foreign Trade Minister Indiana Trejos amid allegations that key negotiation details were ...