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Strategic acquisition of Argentina-based contact center provider strengthens PEAK's Latin American presence and expands its bilingual customer experience capabilities.
Wipro's "Americas 1" unit dipped 2.1% sequentially. It sets up a test for Mexico, its primary nearshore hub: is it a margin ...
A complicated tax system, restrictive labor laws, and high interest rates have raised the cost of doing business in Brazil.
BPOs can assess new recruits during the three-month training period and retain only those who meet their requirements. The ...
Private members' clubs come at a premium, but offer exclusive access to influential and wealthy circles. Are the network, ...
Costa Rica's services sector is losing ground in FDI, putting new pressure on Central America's leading knowledge hub to ...
President Laura Fernández dismisses Foreign Trade Minister Indiana Trejos amid allegations that key negotiation details were ...
Three key factors are shaping mergers and acquisitions in the outsourcing space: AI, predictable cash flows, and geopolitics.
Concentrix says half its revenue comes from business won in the AI era, yet sales are down and debt tops $4 billion. Have ...
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