Define what needs fixing before choosing AI solutions, ensuring technology serves specific business needs rather than trends.
The use of unapproved AI tools can lead to data leaks or security vulnerabilities. Employers should instead bring AI use into the light.
Although AI concerns fuels burnout, agents in smaller contact centers view the technology more favorably than those at larger ...
Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...
With a new contact center platform as its foundation, Avaya is headed toward public cloud and on-prem deployments while leveraging partnerships for AI.
The European company’s different workplace culture and development make it a refreshingly different UCaaS option for anyone in the market.
As CSO and co-founder of MOBI, Josh is responsible for the company's technical vision and direction, as well as the Solutions Architect Group, which works with customers on each MOBI implementation.
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