FirstEnergy charges new 50-cent fee to customers who don’t autopay their bill
Customers must now pay a 50-cent “service fee” for bill payments from their bank account. The company waives the fee for any ...
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FirstEnergy email telling customers they need to re-enroll in AutoPay is legitimate: VERIFY
Spokesperson Hannah Catlett told me that some FirstEnergy customers who get services ... "We recently transitioned to a new third-party payment vendor, ACI Worldwide, to process electronic payments.
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FirstEnergy deploys AI-assisted technology to predict and reduce tree-related outages
TOLEDO, Ohio (WTVG) - FirstEnergy crews are at the ready with a wintry weather mix expected Wednesday night into Thursday. And they already have a head start with deploying new tools that help ...
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Ohio power company adds new surcharge to customers who pay bill from bank without autopay
When speaking to the station about the new policy, a FirstEnergy spokesperson explained that its new third-party electronic payment processor, ACI Speedpay, is charging the business a 50-cent per ...