Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

When it comes to making a consumer electronics purchase, unless you're in the market for an Apple-specific thing and you go to the Apple store to get, you're likely going to Best Buy  (BBY) .While ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Best Buy’s collaborations with Google Cloud and Accenture underscore its strategy to integrate generative AI ... customer interactions by offering a more autonomous and flexible support ...

Best Buy is among a growing list of retailers — Amazon and Walmart among them — that are using AI in some capacity to enhance the customer-facing side of the shopping experience. “ ...

“Our new live-delivery tracking experience removes ... that helps assess customer conversations and summarize dialogue. This summer, Best Buy also launched an AI-powered virtual assistant ...

Best Buy laid off Geek Squad field agents ... The layoffs come amid a restructuring that includes new uses for AI in the company, like customer support. The Richfield-based retailer declined ...