Illinois plaintiffs say Walmart’s AI phone system extracted voiceprints from millions of customer service calls without valid BIPA consent Walmart allegedly builds permanent voiceprints from customer ...

Something strange happened to me recently when I ordered from my favorite pizza joint. I didn’t place the phone order with a human. Rather, an AI robot took the order, and she/it did it quite ...

Over the past few years, Marsha Sakamaki has reached her limit with customer service. Between her bank, pharmacy and insurance company, she is tired of the endless hold times, the constant transfers ...

Starlink call centers use Grok Voice to answer 20,000 customer calls every day across multiple languages. Roughly 70% are resolved with no human in the loop, and one in four sales calls ends in a ...

Google’s logo on a sign outside the company’s corporate campus in Mountain View, Calif., on June 7, 2026. (Margaret Attridge/Courthouse News) SAN FRANCISCO (CN) — Google asked a federal judge Tuesday ...