Certain people are naturals for a career in customer service. They have the right personalities, values and patience -- regardless of their education or training. But many people in this field lack ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

With more than 2 million active customer service jobs in the U.S., customer service is ranked as one of the most important jobs in the country. These positions bridge the gap between the customer and ...

When products, prices, and services are increasingly homogenized, differentiation often comes down to customer experience. One customer experience survey discovered that nearly half of consumers say ...

Customer service teams may perform different functions for every company, in terms of their day to day activities. Some customer service teams primarily work on phones, some on emails and chat, and ...

For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...

Improving customer service is among the most important steps to bringing more value to your customers. A recent study by Dimensional Research found that over 50% of customers make additional purchases ...

Banks are entrusted with a valuable asset: your money. According to a July 2012 article in Consumer Reports, a survey indicates that 26 percent of bank customers who opted to switch accounts to a ...

When looking at career opportunities in retail the employment scenario is robust — over half a million jobs are available each year, according to federal labor statistics. The retail service skills ...

The preamble to the United States Constitution begins, ‘we, the people.’ I feel strongly that we, the people, are what make the difference in life, both personally and professionally. The preamble to ...