Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get a resolution quickly, you ...

Trinidad and Tobago’s National E-Commerce Strategy 2025-2030 was officially launched yesterday, with Trade Minister Paula Gopee-Scoon calling it a catalyst for entrepreneurship and the growth of ...

In today’s digital world, it is important to differentiate that speed isn’t just about providing good customer service. Rather, it’s an essential business strategy to prioritize response ...

A drive to reduce the size and reach of the administrative state, abolish independent agencies, virtually end overseas aid – and cut social security to boost defence spending – is all very ...

Advt Less than half of organizations are fully prepared for AI-powered customer service Despite its strategic importance, only 49% of organizations consider themselves prepared for offering AI/gen ...

A digital customer service strategy ensures satisfied customers in the Digital Age The components of a digital service strategy include offering self-service capabilities, trained agents, and ...