New FICO Survey: 88% of Customers Consider Customer Experience of Equal Importance to Product Offerings When Choosing Their Bank A new FICO survey finds that 88% of bank customer respondents report ...

This survey highlights a growing trust in word-of-mouth, a preference for fresh feedback, and the critical role of owner ...

The rapid expansion of AI has started an unexpected growth in energy demand, which raises concerns about power availability, ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

SurveyMonkey today announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

Guides and Surveys allow teams to activate in-product guidance based on rich customer insights. From growth teams striving to personalize every user engagement to marketing teams optimizing in-product ...

Behavior-tracking software firm Amplitude Inc. today said it has completed the integration of the personalized user ...

This year, Trader Joe’s and Publix tied for the top spot, each achieving a satisfaction score of 84 out of 100. They were closely followed by Wegmans and Sam’s Club, both scoring 83, with Whole Foods ...

Within the sprawling IT industry, EY India's survey showed that roles in software development will get the biggest productivity boost, of roughly 60 percent, followed by a 52 percent improvement for ...

In recent years, Troup County has been working to improve customer service for county residents, including county employees ...

Thanks to modern survey tools, creating and distributing a questionnaire has never been easier. By Alex Caffarini As a ...