A strong brand needs to talk to its customers–whether it’s through a feedback form, over the phone to provide customer support, or in person at a retail store. One common question asked of customers ...

You can break the ice by asking the right questions, tailored to people’s needs. Leaders keep on asking questions and ...

We interview people every day of our lives to get information that will help us make wise decisions. Whether you are a doctor or patient, salesperson or buyer, screening a new hire, or you are the new ...

Businesses use goal setting to give employees an objective to reach through daily duties and responsibilities. People use goal setting for similar reasons, but both people and businesses often have ...

This is a tale of — and lesson from — two stellar professionals who each achieve extraordinary results in safety by enlisting out-of-the-ordinary methods. This is a tale of — and lesson from — two ...

Forbes contributors publish independent expert analyses and insights. I write about branding, trends, creativity and disruptive businesses. Most entrepreneurs may well have little to no knowledge or ...