Outrage is no longer an occasional crisis—it’s a constant. In this HBR Executive Masterclass, Oxford professor Karthik Ramanna explains why traditional crisis management fails in today’s polarized ...

Many high-performing professional services firms—from big law to accounting to consultancies—are characterized by the extreme ...

Companies want to rapidly digitize procurement by exploiting emerging technologies like AI. However, traditional IT ...

It used to be that legislative agendas and macro policy issues like trade policies or environmental initiatives were ...

In most large organizations, a typical CEO’s or senior executive’s calendar is clogged with 1:1 meetings. These are usually ...

The issue is putting content discovery at center stage.

How can executives create a resilient growth strategy when there is little to no clarity about what the future holds? Even ...

Like any living systems, teams need regular care, attention, and intentional renewal to thrive. Whether driven by restructuring, relationship tensions, demotivation, or strategic pivots, there comes a ...

Since then, organizations have been chasing the promise of AI and its ability to simulate human interactions with consumers across the customer journey with varying degrees of success. Communication ...

While change has always been difficult, we have now entered an area in which it is continuous rather than episodic. Employees are tired and morale, productivity, and innovation all suffer as a ...

In 2022 one of us (Bob) was going through the onerous process of moving from one house to another when he stumbled upon an old sketch in his files. It depicted a prototype for a thumbs-up like ...

June 18, 2025 Most businesses are built on a linear model: take, make, and discard. But that norm is reaching its limits, and leaders are under pressure to find smarter, more sustainable ways to ...