E-commerce marketplaces are driving growth in refurbished and secondary tech, enabling profitable resale models that extend ...

Consumers are rapidly adopting AI-powered shopping tools, but many retailers are slow to respond — widening the gap between ...

GenAI tools have become practical shopping aids, guiding consumers at critical decision points and helping them make faster, ...

Small and medium-sized businesses (SMBs) globally continue to face a turbulent economy. Research indicates that current market conditions have had a minimal positive impact on their bottom lines. But ...

Shoppers aren’t rushing anymore — they’re pacing. Retailers have taken notice, moving beyond one-day flash deals and stretching major sales events across multiple days or even weeks. From holiday ...

Ad spending growth trends were mixed across the largest U.S. digital ad platforms in Q3, while pricing growth was weak, according to a report released today by an independent performance marketing ...

Younger consumers aren’t just changing how they shop — they’re rewriting the rules of customer service. When a charge looks wrong, they don’t call, email, or wait on hold. They open a banking app, ...

Rapid order fulfillment is crucial in making a great impression on customers and building brand loyalty. Big box retailers like Amazon and Walmart have acclimated consumers to fast delivery, but ...

Retailers are under pressure to deliver fast, personalized customer experiences (CX) at scale. Many are exploring generative AI (GenAI), but few have successfully implemented it in ways that enhance ...

As more consumers tap into artificial intelligence to enhance their online shopping experiences, new risks are being created for e-commerce merchants. To address those risks, a pair of e-commerce ...

One of the biggest challenges facing business-to-business (B2B) companies is how to keep up with rapidly advancing technology. Whether it is integrating artificial intelligence (AI), offering ...

As businesses grapple with economic instability and labor shortages, artificial intelligence (AI) is becoming central to modern operations. A new frontier — agentic AI — expands what’s possible by ...