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      Service Operations Management, Second Edition: The Total Experience By David W.
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      ITIL Service Operations - Quick Guide: Demystifying The Heartbeat Of ITIL With Real-World Examples & A Touch Of Whimsy!
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      ADP 5-0 THE OPERATIONS PROCESS
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      Itil Service Operation: 2011 Best Management Practice By Randy A. Steinberg. Textbooks. 9780113313075.
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      Service Management And Operations Hardcover. Textbooks. 9780130813381.
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      Operational Groups Field Manual: Strategic Services
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