When a patient says, “I’ll think about it,” they’re not rejecting you. They’re unsure. It’s not about pushing harder. It’s about making the path clear and safe. Rapport before leadership. Their words before your jargon. Clarity before closing. 👇 Comment “CLEAR” if you want patients to feel confident saying yes. | Five Star Management

In the world of patient H&Ps, the open-ended question is the gold standard for building rapport and making sure patients feel truly heard when telling their story. It’s the best way to catch those crucial clinical details that a "yes or no" might miss. ​However, there is a fine art to the redirection. One minute you’re asking about the onset of back pain, and the next, you’re getting a fifteen-minute play-by-play of a niece’s wedding in 2012 or a very detailed review of a local buffet. Learning

médecin Professionnel expliquant le rapport médical : vidéo de stock (100 % libre de droit) 3760453545 | Shutterstock

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